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| arabians, review, ethan suplee, funny links, film, violet, ian tyler, glynis johns, donna holgate, sincity, house, john scurti, relationship, alternative, applications, hbo, 1981 in sports, 1976 in sports, beta blocker, phillip nicoll, 1954 in sports, | You need them, and they know it, so they've ceased needing to actually care. It's a catch-22. The smaller banks, who might be predisposed to care, can't offer the services you want (mileage points, debit cards, online banking through Quicken, etc.) .. But, by not having those features, they rule themselves out of getting customers, like me, who would happily pay exorbitant monthly fees, etc., to get a bank that actually cared about its customer. Maybe I'm abnormal, but here's brendan fraser the truth: brendan fraser I'll pay several times more than average for good, consistent customer service. And banks just don't brendan fraser give it. So, do I let Citibank continue to reap the rewards of having me as a customer, or do I yank my accounts and go elsewhere, diminishing my available feature set in the process? |
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| CSR2: What number can they reach you at ? Derek: [cel-phone-number] CSR2: OK, 1976 in sports sir, one second please.... [hold-time] ... ok, sir, I've put in a request for that apology letter, and a 1976 in sports note for a supervisor to call you back within 24 hours, is there anything else? Derek: Nope, guess not. CSR2: Thanks for calling Citibank. click [insert sound of Derek 1976 in sports banging his head against the wall in frustration with the bank he was really starting to like] I really hate banks. Why? "Banks own you. And they know it." They know that they all have the same crappy service and the same crappy rules that fuck over the customer worse than a crack-whore. More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare and car-rentals. |
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