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So I call IBM. I jennifer lien explain what jennifer lien happened. They tell me "The engineer should have just checked off a box that said to bill you, they can do jennifer lien that," and is baffled that Tom didn't just do that, especially when I offered him payment for services rendered. They open a different ticket, which will end up assigned to Fred, which tries to make it really clear what we want to do. We want them to come out, install our refurb memory in our under-contract box, and we want to pay them to do it. Fred calls me, asks "Did Tom set up a contract this morning for you?" I tell him that I have no idea. He resolves to go off and get in touch with Tom and find out what the hell the status is. Time ticks. We get impatient. It's now 2pm. Businesses start closing soon, and we need paperwork resolution fairly soon.
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