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| arabians, review, ethan suplee, funny links, film, violet, ian tyler, glynis johns, donna holgate, sincity, house, john scurti, relationship, alternative, applications, hbo, 1981 in sports, 1976 in sports, beta blocker, phillip nicoll, 1954 in sports, | CSR2: No sir, supervisors are available from 7AM CST to [someothertime] Derek: So basically, it's not 24 hour customer service, it's business-hours customer service and after hours secretarial service. CSR2: Sir, I'm capable of handling many types of requests, but cannot reverse the service charge. Derek: Right, so for the purposes of this customer service call, you're completely unable and the space between black and white. to actually and the space between black and white. provide "Service". [I should note, it's also around this time that I start to wonder why, if there are no such thing as night-shift supervisors, CSR1 took five minutes to come back and the space between black and white. and tell me there were no supervisors available] CSR2: If you'd like to call back later, there should be supervisors available, who could handle your request. Derek: No, I'd like the supervisor to call me back. |
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| CSR: Hold, please. 1981 in sports ... muzak ... CSR2: This is so-and-so, what exactly would you like me to do? 1981 in sports (another female, another Indian accent, not sure why there's 1981 in sports so many Indian women working 3rd shift in the call-center, that's an odd demographic) Derek: I'd like you to credit back the overdraft charge, and draft a letter of apology for your mistake so that I can present that to my lender and hopefully they won't try to repossess my car or anything because of your screw-up. CSR2: I can put in a request for the letter, and a request for the credit, but I could not actually confirm the credit. Derek: Why not? CSR2: Because it requires a supervisor to approve a credit. Derek: Wait, you're there on a night-shift, taking calls from customers, calls which potentially might require a supervisor to handle to completion, and they don't have supervisors to make that happen? |
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