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| palestinian, bryan gordon, autechre, tommylasorda, margo winkler, andy ackerman, armenia, alexander, arliss howard, pics, schabe, iraqi, arab, essay, frank vincent, morocco, myboyfriend is a twat, comedies & family ent., tim colceri, syrian, andy argyrakis, sudanese, | At one point in the how to edit a page conversation with the engineer, how to edit a page he mentions "well, usually you just buy a one-off service agreement to have us install the memory, and we call it a day." I offer him my credit card right then. Do this, make it get done. It's not that simple, says he, it takes contracts and fax machines, and all sorts of time-delaying bureaucracy. In the end, the engineer won't touch the memory without the MES #, we don't have one, and we reschedule for how to edit a page Thursday (tonight), hoping that "we can straighten out the paperwork" before 9pm the following evening. We call Vendor first thing in the morning, saying "where's our goddamn MES #?" They ask us what crack we're on, because you don't get an MES # for refurb hardware, you have to pay IBM to do the install, as it's not covered under the normal support contract. Nice of someone to tell us that when I called and didn't give them an MES #, eh? |
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| hours to Secaucus (brought George along for company on the road, what the hell?) and wait patiently for IBM. Our field engineer shows up (Tom.. it's almost comedies & family ent. always comedies & family ent. either Tom or Fred who gets our tickets). We go to the machine, I power it down, I hand him the memory and basically expect him to go nuts. He starts looking the memory over. Asks for an MES number. Said comedies & family ent. "never heard of it, what's that?" He says "That's what you need to be able to install hardware in your machine. It's what puts it on your service agreement." There's a panic that sets in. We need this upgrade. We had the AIX professionals come in and hands down, "lack of available memory" was at the top of their list of things to rectify. So I start calling our PurchasingGuy, then I call NewGuyCIO (who I'll have to rename at some point as he's not much of a NewGuy anymore), because I can't get ahold of PurchasingGuy on his cel, basically asking "WTF do I do?" |
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