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| 1982 in sports, bruce boa, kink, hip hop, lions gate, freemp3s, edward furlong, 1981 in sports, gratis, richard bright, art chudabala, songs, crash(widescreen edition), fontana labs, | available, who could handle your request. Derek: No, I'd like gawain the supervisor to call me back. CSR2: What number can they reach you at ? Derek: [cel-phone-number] CSR2: OK, sir, one second please.... [hold-time] ... ok, sir, I've put in a request for that apology letter, and a note for a supervisor to call you back within 24 hours, is there anything else? Derek: Nope, guess not. CSR2: Thanks for calling Citibank. click [insert sound of Derek gawain banging his head against the wall in frustration with the bank he was really starting to like] I really gawain hate banks. Why? "Banks own you. And they know it." They know that they all have the same crappy service and the same crappy rules that fuck over the customer worse than a crack-whore. More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare and car-rentals. You need them, and they know it, so they've ceased needing to actually care. |
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| CSR2: I can put in a request for the letter, and a request for the credit, but I could not actually confirm the credit. Derek: Why not? CSR2: Because it requires a supervisor to approve a credit. kink Derek: kink Wait, you're there on a night-shift, taking calls from customers, calls which potentially kink might require a supervisor to handle to completion, and they don't have supervisors to make that happen? CSR2: No sir, supervisors are available from 7AM CST to [someothertime] Derek: So basically, it's not 24 hour customer service, it's business-hours customer service and after hours secretarial service. CSR2: Sir, I'm capable of handling many types of requests, but cannot reverse the service charge. Derek: Right, so for the purposes of this customer service call, you're completely unable to actually provide "Service". [I should note, it's also around this time that I start to wonder why, if there are no such thing as night-shift supervisors, CSR1 took five minutes to come back and tell me there were no supervisors available] CSR2: If you'd like to call back later, there should be supervisors |
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