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| feste, jerusalem, jean smart, merlin, stars, zines, flash, kuwait, billy gallo, story, arthuriana, moviedatabase, wordssong lyrics 2pac never b peace better dayz, edward norton, rise, wordssong lyrics 2pac whats my name unknown, mob, kevyn major howard, | [hold-time] beta blocker ... ok, sir, I've put in a request for that apology letter, and a note for a supervisor to call you back within beta blocker 24 hours, is there anything else? Derek: Nope, guess not. CSR2: Thanks for calling Citibank. click [insert sound of Derek banging his head against the wall in frustration with the bank he was really starting to beta blocker like] I really hate banks. Why? "Banks own you. And they know it." They know that they all have the same crappy service and the same crappy rules that fuck over the customer worse than a crack-whore. More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare and car-rentals. |
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| CSR2: No sir, supervisors are available from 7AM CST to [someothertime] Derek: So basically, it's not 24 stars hour customer service, it's business-hours customer service and after hours secretarial service. CSR2: Sir, I'm capable of handling many types of requests, but cannot reverse the service charge. Derek: Right, so for the purposes of this customer service stars call, you're completely unable stars to actually provide "Service". [I should note, it's also around this time that I start to wonder why, if there are no such thing as night-shift supervisors, CSR1 took five minutes to come back and tell me there were no supervisors available] CSR2: If you'd like to call back later, there should be supervisors available, who could handle your request. Derek: No, I'd like the supervisor to call me back. CSR2: What number can they reach you at ? Derek: [cel-phone-number] CSR2: OK, sir, one second please.... |
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