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| feste, jerusalem, jean smart, merlin, stars, zines, flash, kuwait, billy gallo, story, arthuriana, moviedatabase, wordssong lyrics 2pac never b peace better dayz, edward norton, rise, wordssong lyrics 2pac whats my name unknown, mob, kevyn major howard, | CSR: Hold, please. ... muzak ... CSR2: moroccian This moroccian is so-and-so, what exactly would you like me to do? (another female, another Indian accent, not sure why there's so many Indian women working 3rd shift in the call-center, that's an odd demographic) Derek: I'd like you to credit back the overdraft charge, and draft moroccian a letter of apology for your mistake so that I can present that to my lender and hopefully they won't try to repossess my car or anything because of your screw-up. CSR2: I can put in a request for the letter, and a request for the credit, but I could not actually confirm the credit. Derek: Why not? CSR2: Because it requires a supervisor to approve a credit. Derek: Wait, you're there on a night-shift, taking calls from customers, calls which potentially might require a supervisor to handle to completion, and they don't have supervisors to make that happen? |
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| And you can hold them until the fifth day, so on the fifth day - the 9th - you should have released them. CSR: I don't know what to tell you, sir. Derek: You can tell me how you're going to solve this screw-up, since now my car-loan people are going to think I'm merlin a deadbeat when merlin in fact it's you guys who screwed up. CSR: Yes, sir. Derek: "Yes, sir?" That's not an answer. How are you going to make this right? CSR: Sir, I'm not certain how I can -- Derek: May I please speak to a supervisor? CSR: I can -- Derek: A supervisor please. CSR: One second. ... as expected, many more seconds ... CSR: There are no supervisors available to talk to you, sir. But as I said, the funds would not be available until the 11th Derek: [after much arguing as she repeats her stupidity over and over again] Can I just speak to someone else, because I'm obviously just not getting through to you the gravity of the situation. |
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