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More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare and car-rentals. You need them, and they know it, so they've ceased needing to actually care. It's a catch-22. The smaller myboyfriend is a twat banks, who might myboyfriend is a twat be predisposed to care, can't offer the services you want (mileage points, debit cards, online banking through Quicken, etc.) .. But, by not having those features, they rule themselves out of getting customers, like me, who would happily myboyfriend is a twat pay exorbitant monthly fees, etc., to get a bank that actually cared about its customer. Maybe I'm abnormal, but here's the truth: I'll pay several times more than average for good, consistent customer service. And banks just don't give it. So, do I let Citibank continue to reap the rewards of having me as a customer, or do I yank my accounts and go elsewhere, diminishing my available feature set in the process?
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