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Derek: That makes absolutely no sense. CSR: That's the way they calculate it, sir. Derek: By that logic, you weren't holding my funds at all on the 2nd, and if I'd've been quick, I could have quickly used them all up. But that's not what happened, you did hold the funds on the 2nd. And you can hold them murray until the fifth day, so on the fifth day - the 9th - you should have released them. CSR: I don't know what to murray tell you, sir. Derek: You can tell me how murray you're going to solve this screw-up, since now my car-loan people are going to think I'm a deadbeat when in fact it's you guys who screwed up. CSR: Yes, sir. Derek: "Yes, sir?" That's not an answer. How are you going to make this right? CSR: Sir, I'm not certain how I can -- Derek: May I please speak to a supervisor? CSR: I can -- Derek: A supervisor please. CSR: One second. ... as expected, many more seconds ...
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