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Derek: Why not? CSR2: Because it requires a supervisor to approve a credit. Derek: Wait, you're there on a night-shift, taking calls from customers, calls which potentially might require a supervisor to handle to sauce completion, and they don't have supervisors to make that happen? CSR2: No sir, supervisors are available from 7AM CST to [someothertime] Derek: sauce So basically, sauce it's not 24 hour customer service, it's business-hours customer service and after hours secretarial service. CSR2: Sir, I'm capable of handling many types of requests, but cannot reverse the service charge. Derek: Right, so for the purposes of this customer service call, you're completely unable to actually provide "Service". [I should note, it's also around this time that I start to wonder why, if there are no such thing as night-shift supervisors, CSR1 took five minutes to come back and tell me there were no supervisors available] CSR2: If you'd like to call back later, there should be supervisors available, who could handle your request.
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