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We call our VAR, we order up some refurb memory (because it's about $4K less than new, give or take), and it shows up. We schedule a heavy metal down-time window, we call up IBM service, tell them "Hey, we bought some memory and want you to come out and install it in our box!", they ask heavy metal "do you have an MES number?" I say "Nope, heavy metal never heard of it." A slight pause, then "OK, no big deal, blah blah blah..." Fast-forward to Wednesday night. I drive 1.5 hours to Secaucus (brought George along for company on the road, what the hell?) and wait patiently for IBM. Our field engineer shows up (Tom.. it's almost always either Tom or Fred who gets our tickets). We go to the machine, I power it down, I hand him the memory and basically expect him to go nuts. He starts looking the memory over. Asks for an MES number. Said "never heard of it, what's that?" He says "That's what you need to be able to install hardware in your machine. It's what puts it on your service agreement."
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