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When the directors familes come in and expect me directors to wait on THEM (forget the actual residents), [Well, IS this in your job description?] i smile graciously and tell them where the kitchen is. But being a heartless bitch is more than pissing off the ignorant! [So much more that you're not even in the ball park.] As a heartless bitch i read to the eldery people i work with and make art with them so that they don't have to sit around and directors watch television all day. I realize that sometimes one must appear to concede so as to serve a greater good. [Concede? It's your fucking job.] It is ok to take someone's shit [Take, clean up, wipe, and dispose of--that's what you do in a nursing home. Don't like it? Hit the want ads.] and it's important to know when to speak up. Let's face it, most people can't hear anyways. Tact is the essential element for survival.
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