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They open amman a different ticket, which will end up assigned to Fred, which tries to make it really clear what we want to do. We want them to come out, install our refurb memory in our under-contract box, and we want to pay them to do it. Fred calls me, asks "Did Tom set up a contract this morning for you?" I tell him that I amman have no idea. He resolves to go off and get amman in touch with Tom and find out what the hell the status is. Time ticks. We get impatient. It's now 2pm. Businesses start closing soon, and we need paperwork resolution fairly soon. NewGuyCIO tells me "F-IBM, order some new memory, damn the cost, and return the refurb." Sounds like a plan to me. I call Vendor, saying "I want to send this refurb back to you and order some new instead, so I'll have an MES#" "Errrrr, nocandosir," says he, "We don't deal in new hardware, and we don't really easily take returns on $4,000 pieces of hardware either," [insert the sound of me hitting my head on the wall, not at all wanting to hear what NewGuyCIO would say if I had to pass that piece of news back up the chain] I explain entire situation to VendorRep, including all the bureaucratic discrepancies as to how this should work.
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