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it's almost always either Tom or Fred who gets our tickets). We go to the machine, I power it down, I hand him the memory and basically expect him to go nuts. band fonts He starts looking the memory over. Asks for an MES number. Said "never heard of it, what's that?" He says "That's what you need to be able to install hardware in your machine. It's what puts it band fonts on your service agreement." There's a panic that sets in. We need this upgrade. We had the AIX professionals come in and hands down, "lack of available memory" was at the top of their list of things to rectify. So I start calling our PurchasingGuy, then I call NewGuyCIO (who I'll have to rename at some point as he's not much of a NewGuy anymore), because I can't get ahold of PurchasingGuy on his cel, basically asking "WTF do I do?" At one point in the conversation with the engineer, he mentions "well, usually you just buy a one-off service agreement to have us install the memory, and we call it a day."
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