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Derek: [cel-phone-number] CSR2: OK, sir, one second please.... [hold-time] ... ok, sir, I've put in a request for that apology letter, and a note information for a supervisor to call you back within 24 hours, is there anything else? Derek: Nope, guess not. CSR2: Thanks for calling Citibank. click [insert sound of Derek banging his head against the wall in frustration with the bank he was really starting to information like] I really hate banks. Why? "Banks own you. And information they know it." They know that they all have the same crappy service and the same crappy rules that fuck over the customer worse than a crack-whore. More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare and car-rentals. You need them, and they know it, so they've ceased needing to actually care.
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