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Time ticks. We get impatient. It's now 2pm. Businesses start closing soon, and we need paperwork resolution fairly soon. NewGuyCIO tells me "F-IBM, order some new memory, damn the cost, and return community art the refurb." community art Sounds like a plan to me. I call Vendor, saying "I want to send community art this refurb back to you and order some new instead, so I'll have an MES#" "Errrrr, nocandosir," says he, "We don't deal in new hardware, and we don't really easily take returns on $4,000 pieces of hardware either," [insert the sound of me hitting my head on the wall, not at all wanting to hear what NewGuyCIO would say if I had to pass that piece of news back up the chain] I explain entire situation to VendorRep, including all the bureaucratic discrepancies as to how this should work.
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