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Derek: Nope, guess not. CSR2: Thanks for calling Citibank. penn click [insert sound of Derek banging his head against the wall in frustration with the bank he was really starting to like] I really hate banks. Why? "Banks own you. And they know it." They know that they all have the same crappy service and the same crappy rules that fuck over the customer penn worse than a crack-whore. More importantly, they all know that you can barely survive in modern society without the ability to write and cash checks, or pay with plastic for things like hotels, airfare penn and car-rentals. You need them, and they know it, so they've ceased needing to actually care. It's a catch-22. The smaller banks, who might be predisposed to care, can't offer the services you want (mileage points, debit cards, online banking through Quicken, etc.) .. But, by not having those features, they rule themselves out of getting customers, like me, who would happily pay exorbitant monthly fees, etc.,
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