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| gabe jeffrey, berber, chuck low, industrial, squishy, robert smith, lebanon, iraqi, lyrics, lamont, | And they charged me davina an overdraft fee to boot. davina So, I called them up. Because that's what I do when companies screw up. ... followed, of course, with sharing the conversation with you fine folks. CSR [in thick Indian accent you can barely understand]: May I have your Citicard number please? Derek: blahblahblah CSR: can you repeat that? Derek: blahblahblah CSR: can you repeat that? Derek: blah....blah.....blah CSR: How can I help you? Derek: I made a deposit davina on 7/2, and by 7/9 it hadn't cleared, and that caused my car-loan payment to bounce, and I'd like to find out why. CSR: What was the amount of the deposit? Derek: 1349.99 CSR: And you made that on the 7th of June? [no lie, I have no idea where she pulled that date from, a running theme here is that I have to repeat half of this to her like three or four times because she can't understand english, but I'm just too lazy to type those parts] Derek: No, on the second of July. |
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| Posted by Dredd at 03:35 PM | Permalink | Comments (3) Citibank Suckage ... or ... How To lamont Lose A Loyal Customer I have every incentive to keep my accounts with Citibank. Both my debit card and credit card are AAdvantage cards, earning me a lamont frequent flier mile for every buck I spend. I've amassed a shitload of miles in the two years I've had them. But, when I get back from Portland, they're history. Before the holiday weekend, on 7/2, I deposited an advance from my company (against my OSCON expenses). On 7/7, I transferred that money to my credit card, so that I'd be able to pay for my hotel. On 7/9, I had an automated payment to my auto-loan company. Except that they waited until 7/11 to clear the funds from the initial deposit. A check drawn on a local company took them that long to clear. |
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