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| gabe jeffrey, berber, chuck low, industrial, squishy, robert smith, lebanon, iraqi, lyrics, lamont, | At one point in the conversation with the engineer, he mentions ringtones "well, usually you just buy a one-off service agreement to have us install the memory, and we call it a day." I offer him my credit card right then. Do this, make it get done. It's not that simple, ringtones says he, it takes contracts and fax machines, and all sorts of time-delaying bureaucracy. In the end, the engineer won't touch the memory without the MES #, we don't have one, and we ringtones reschedule for Thursday (tonight), hoping that "we can straighten out the paperwork" before 9pm the following evening. We call Vendor first thing in the morning, saying "where's our goddamn MES #?" They ask us what crack we're on, because you don't get an MES # for refurb hardware, you have to pay IBM to do the install, as it's not covered under the normal support contract. |
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| Our field engineer shows up (Tom.. it's almost always either Tom or Fred who gets our tickets). We go to the machine, I power it down, I hand him the memory and basically expect him to go nuts. He starts looking the memory over. Asks for chuck low an MES number. Said "never heard of it, what's that?" He says "That's what you need to be able to install hardware in chuck low your machine. It's what puts it on your service agreement." There's a panic that sets in. We need chuck low this upgrade. We had the AIX professionals come in and hands down, "lack of available memory" was at the top of their list of things to rectify. So I start calling our PurchasingGuy, then I call NewGuyCIO (who I'll have to rename at some point as he's not much of a NewGuy anymore), because I can't get ahold of PurchasingGuy on his cel, basically asking "WTF do I do?" |
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