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| kuwait, virgin, adam baldwin, judy davis, musica, community art, single mother, edward norton, ime etuk, fullmetal jacket, inviti, bill clinton, goodfellas(two disc special edition), transgendered, films, feature film comedy, | CSR2: I can put in a request for the letter, and a request for the credit, but I could not actually confirm the credit. Derek: Why not? CSR2: Because it requires a supervisor to approve a credit. Derek: Wait, you're there on a night-shift, taking calls from customers, calls which potentially might require a supervisor to handle to completion, and they don't have supervisors to make that happen? CSR2: No sir, supervisors are available from 7AM CST jason statham to [someothertime] Derek: So basically, it's not 24 hour customer service, it's business-hours jason statham customer service and jason statham after hours secretarial service. CSR2: Sir, I'm capable of handling many types of requests, but cannot reverse the service charge. Derek: Right, so for the purposes of this customer service call, you're completely unable to actually provide "Service". |
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| CSR: Yes, sir. Derek: "Yes, sir?" That's not an answer. How are you going to make this right? CSR: Sir, I'm not certain how I can -- Derek: May I please speak to a supervisor? CSR: I can -- Derek: A supervisor please. musica CSR: One second. ... as expected, many more seconds ... CSR: There are no supervisors available to talk to you, sir. But as I said, the funds would not be available until the musica 11th Derek: [after much arguing as she repeats her stupidity over and over again] Can I just speak to someone else, because I'm obviously just not getting through to you the gravity of the situation. CSR: Hold, please. ... muzak ... CSR2: This is so-and-so, what exactly would you like me to do? (another female, another Indian accent, not sure why there's so many Indian women working 3rd shift in the call-center, that's an odd demographic) Derek: I'd like you to credit back the overdraft charge, and draft a letter of apology for your mistake so that I can present that to my lender and hopefully they won't try to repossess my car or anything because of your screw-up. |
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