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| grouphug, kieron jecchinis, wizardsof haute couture, gawain, u, keith truesdell, prince charles, theref, essay, stacey, party, 1954 in sports, lebanese, 2000, personals, ben shenkman, sudanese, oliver stone, american, hollywood, mp3, single parent, | I think I've pretty much done everything a customer can be expected to do except jump robert de niro backflips. Near as I can tell, the uhaul-dot-com web site dropped the ball by letting me reserve - and achieve a modicum of expectation for - a 24 hour period. The local site dropped the ball by not calling to confirm anything with me robert de niro -- heck robert de niro they didn't even SEE my reservation this morning. RD: Well, you could try speaking to the site manager. Me: I did. The guy I spoke to was the manager and he was completely non-sympathetic. In fact, almost a complete dick. Who does he report to? RD: He reports to $NAME and $PHONE. Me: Sweet. Thank you. RD: There is one possibility. Maybe there's a chance that there would be some one-way equipment we could redirect into the right place. Can I put you on hold? Me: Absolutely. Hold... |
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| (insert info here) RD: OK, yeah, I see that you're scheduled for tomorrow pickup for 24 hours. Me: wizardsof haute couture Right, except that the truck that the local site is willing to give me is only available tomorrow morning for wizardsof haute couture 6, not tomorrow evening for 24 like I asked for. It's pretty much useless. RD: Yeah, I see that. Me: So what am I supposed to do? RD: Well, reservations aren't confirmations. Me: Right, but wizardsof haute couture here's the deal. I made this reservation on Tuesday... the site was supposed to contact me before the end of Wednesday, but never did. I called somewhere - I think this office - this morning just like I was supposed to, which told me to call the local site. I did that. They said they'd call me back. They didn't. I called them back a couple hours later at which point they completely blew me off. |
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