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| wizardsof haute couture, octavio gómez, party, connie chung, gardolins, algieria, thesopranos, omaggi, sal lopez, leguizamo, dialogue, iraqi, pamie, wedding, oneeight seven, themarshall mathers lp, magazines, funny, mp3 discoteche, poem, ian holm, audio, confession, | RD: Well, you could try speaking to the site manager. Me: I did. ron gabriel The guy I spoke to was the manager and he was completely non-sympathetic. In fact, almost a complete dick. Who does he report to? RD: He reports to $NAME and $PHONE. Me: Sweet. Thank you. RD: There is one possibility. Maybe there's a chance that there would be some one-way equipment we could redirect into the right place. Can I put ron gabriel you on hold? Me: Absolutely. Hold... Hold... Hold... Hold... Five Minutes .. Hold .. Hold. ... Disconnect. Me: dammit. (As ron gabriel I'm doing this next call, I'm already instant-messaging D who is looking for local "guys with trucks" companies in the Woodstock Times, as well as surfing through Budget's web site and making a new reservation with them. They can apparently supply one for me. D has also located a "guy with truck" who is our fallback option. |
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| It's pretty much useless. RD: Yeah, I see that. Me: So what am I supposed to do? RD: Well, reservations aren't confirmations. Me: Right, but here's the deal. I made this pamie reservation on Tuesday... the site was supposed to contact me before the end of Wednesday, pamie but never did. I called somewhere - I think this office - this morning just like I was supposed to, which told me to call the local site. I did that. They said they'd call me back. pamie They didn't. I called them back a couple hours later at which point they completely blew me off. I think I've pretty much done everything a customer can be expected to do except jump backflips. Near as I can tell, the uhaul-dot-com web site dropped the ball by letting me reserve - and achieve a modicum of expectation for - a 24 hour period. The local site dropped the ball by not calling to confirm anything with me -- heck they didn't even SEE my reservation this morning. |
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